FAQ’s - International
Unfortunately, COD is only available in Pakistan.
For international customers only: If Duty, Taxes or VAT is charged at shipping destination by international customs according to their local customs policy, it will be paid by the consignee/buyer. Beechtree will not accept any returns nor will it be responsible to pay any charges imposed by international customs, in terms of Duty/VAT.
2) What is the delivery time?
International delivery can take between 10 - 15 working days.
3) What are the delivery charges for International orders?
US / Canada / Australia & Rest of the World:
Free shipping will be applicable on all order values above 150 USD.
International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.
Weight Wise Shipping Rates
Please Note that the charges will be in Dollars ($)
4) Who will bear the VAT and custom duties for international shipments?
All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities.
5) Can I exchange my order?
Note for International Orders:
Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.
6) What is 2Checkout?
For your convenience, we have collaborated with 2Checkout to provide a secure and reliable platform for making online transactions. Your private information and card details are 100% safe with 2Checkout as they comply with the latest online security standards.
7) Which payment methods are available with 2Checkout?
We accept payments through PayPal, American Express, Discover and JCB via 2Checkout for International Orders.
page to view the step-by-step guide for placing an order through 2Checkout.
8) Can I cancel my order?
Orders dispatched or processed cannot be canceled or edited. If the customer refuses to accept the order at the time of delivery, Beechtree is not liable to refund or compensate for the order amount.
9) Will I get a refund if my order is on hold by the customs authorities?
If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Beechtree is not liable to refund the amount for non-clearance of the Parcel.
For UK Customers Only
As per UK law, orders under the value of 135 GBP are considered to be ‘B2C’ transactions where Beechtree pays the VAT charges on behalf of customers and collects the amount from them while bearing the Customs Duties by itself. For any order that has a product value of 135 GBP and above, including tax & shipping, the VAT will be paid by the customer upon receiving the order.
Note: Free international shipping is applicable on any order value of 150USD and above.
10) What percentage of taxes customers will be charged in Canada?
Canada has a 5% goods and services tax (GST) that applies to most sales. Some provinces either charge an additional provincial sales tax (PST), or use a harmonized sales tax (HST) that includes the GST.
VAT Percentage in Canadian Export Shipments:
- Ontario VAT: 13%
- Alberta VAT: 5%
- British Colombia VAT: 12%
- Manitoba VAT: 13%
- New Brunswick VAT: 15%
- Newfoundland and Labrador VAT: 15%
- Northwest Territories VAT: 5%
- Nova Scotia VAT: 15%
- Nunavut VAT: 5%
- Prince Edward Island VAT: 15%
- Quebec VAT: 14.975%
- Saskatchewan VAT: 1%
- Yukon Territories VAT: 5%
For UAE Customers Only
Free international shipping is applicable on any order value of 150 USD and above. International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the checkout page.